This page explains how New Era Wellness protects and may use your health information, as well as your rights regarding that information. You may request a paper copy by contacting us at info@feelnewagain.com or (239) 245-1431.

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NEW ERA WELLNESS LLC

NOTICE OF PRIVACY PRACTICES

Effective Date: July 27, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, HOW YOU CAN GET ACCESS TO THIS INFORMATION, AND YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION. PLEASE REVIEW IT CAREFULLY.

PRIVACY CONTACT

Privacy Officer:
Sherezade Munoz, AP, DOM

Telephone:
(239) 245-1431

Email:
info@feelnewagain.com

Website:
www.feelnewagain.com

ABOUT THIS NOTICE

This Notice of Privacy Practices applies to health information created or maintained by New Era Wellness LLC, referred to in this notice as “New Era Wellness,” “we,” “our,” or “us.”

This notice explains your rights, our legal responsibilities, and how we may use and disclose your protected health information.

YOUR RIGHTS

You have the right to:

• Receive an electronic or paper copy of your medical record.
• Ask us to correct information you believe is incorrect or incomplete.
• Request that we contact you in a particular way or at a different location.
• Ask us to limit certain uses or disclosures of your information.
• Receive a list of certain disclosures we have made.
• Receive a paper copy of this notice.
• Choose someone with legal authority to act for you.
• File a complaint if you believe your privacy rights have been violated.

GET AN ELECTRONIC OR PAPER COPY OF YOUR MEDICAL RECORD

You may ask to see or receive an electronic or paper copy of your medical record and other health information we maintain about you.

We will provide a copy or summary within the time required by law. We may charge a reasonable, cost-based fee when permitted by law.

ASK US TO CORRECT YOUR MEDICAL RECORD

You may ask us to correct health information that you believe is incorrect or incomplete.

We may deny your request in certain circumstances, but we will explain the reason in writing within the time required by law.

REQUEST CONFIDENTIAL COMMUNICATIONS

You may ask us to contact you in a particular way, such as by telephone, email, or mail, or to send communications to a different address.

We will accommodate reasonable requests.

ASK US TO LIMIT WHAT WE USE OR SHARE

You may ask us not to use or disclose certain health information for treatment, payment, or health-care operations.

We are not always required to agree to your request.

If you pay for a service or health-care item entirely out of pocket, you may ask us not to share information about that service with your health insurer for payment or health-care operations. We will honor that request unless disclosure is required by law.

GET A LIST OF CERTAIN DISCLOSURES

You may request a list, also called an accounting, of certain disclosures of your health information made during the six years before your request.

The accounting does not include every disclosure. For example, it generally does not include disclosures made for treatment, payment, health-care operations, or disclosures you specifically authorized.

We will provide one accounting during any 12-month period without charge. We may charge a reasonable, cost-based fee for additional requests made within the same 12-month period.

GET A COPY OF THIS NOTICE

You may request a paper copy of this notice at any time, even if you agreed to receive it electronically.

We will provide a paper copy promptly.

CHOOSE SOMEONE TO ACT FOR YOU

If someone has legal authority to act for you, such as a legal guardian or a person holding a valid health-care power of attorney, that person may exercise your privacy rights and make choices regarding your health information.

We will verify the person’s authority before taking action.

FILE A COMPLAINT

You may submit a privacy complaint to New Era Wellness by contacting the Privacy Officer listed at the beginning of this notice.

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by:

• Calling 1-877-696-6775;
• Writing to 200 Independence Avenue, S.W., Washington, D.C. 20201; or
• Visiting https://www.hhs.gov/hipaa/filing-a-complaint/

New Era Wellness will not retaliate against you for filing a complaint.

YOUR CHOICES

In certain circumstances, you may tell us how you want your health information to be used or disclosed.

These choices may include whether we:

• Share information with family members, friends, caregivers, or others involved in your care or payment for your care.
• Share information during a disaster-relief situation.
• Use or disclose your information for certain marketing activities.
• Sell your health information.
• Share psychotherapy notes, if we maintain any.
• Use information for fundraising communications.

New Era Wellness does not sell protected health information and does not currently use protected health information for fundraising.

If you are unable to tell us your preference, such as during an emergency or when you are unconscious, we may share relevant information when we believe it is in your best interest and the law permits it.

We may also use or disclose information when needed to lessen a serious and imminent threat to health or safety.

HOW WE MAY USE OR SHARE YOUR HEALTH INFORMATION

TREAT YOU

We may use your health information and share relevant information with other health-care professionals involved in your treatment.

For example, we may share relevant information with a physician, therapist, pharmacist, laboratory, massage therapist, or another practitioner participating in your care.

RUN OUR PRACTICE

We may use and disclose your information to operate New Era Wellness and provide health-care services.

This may include:

• Coordinating care.
• Reviewing treatment progress.
• Scheduling appointments.
• Sending appointment reminders.
• Managing billing and administrative activities.
• Conducting quality reviews.
• Improving our services.
• Training authorized workforce members.
• Communicating with you when reasonably necessary.

BILL FOR SERVICES

We may use and disclose your information to bill for services and obtain payment from you, a health plan, the Department of Veterans Affairs, a third-party administrator, or another payer.

For example, we may provide information about treatment to a health plan so that it can process a claim or determine eligibility or coverage.

OTHER USES AND DISCLOSURES PERMITTED OR REQUIRED BY LAW

We may use or disclose your information in other ways when permitted or required by law. These uses and disclosures are subject to applicable legal requirements and safeguards.

Examples may include:

PUBLIC HEALTH AND SAFETY

We may disclose information for authorized public-health and safety activities, including:

• Preventing or controlling disease.
• Reporting adverse reactions to medications or products.
• Assisting with product recalls.
• Reporting suspected abuse, neglect, or exploitation.
• Reducing or preventing a serious threat to health or safety.

HEALTH OVERSIGHT

We may disclose information to authorized health-oversight agencies for audits, inspections, investigations, licensing activities, or disciplinary proceedings permitted by law.

RESEARCH

We may use or disclose information for research when applicable legal requirements and protections have been satisfied.

COMPLYING WITH THE LAW

We may disclose information when federal or Florida law requires it.

We may also disclose information to the U.S. Department of Health and Human Services to demonstrate our compliance with federal privacy laws.

WORKERS’ COMPENSATION

We may disclose information as authorized by workers’ compensation laws or similar programs providing benefits for work-related injuries or illness.

LAW ENFORCEMENT AND GOVERNMENT REQUESTS

We may disclose information for authorized law-enforcement, military, national-security, protective-service, or other government purposes when legal requirements are met.

MEDICAL EXAMINERS AND FUNERAL DIRECTORS

We may disclose information to coroners, medical examiners, or funeral directors when authorized by law.

ORGAN AND TISSUE DONATION

We may disclose information to organ-procurement or donation organizations when applicable and permitted by law.

LEGAL PROCEEDINGS

We may disclose information in response to a valid court order, subpoena, administrative proceeding, or other lawful legal process when the applicable requirements have been satisfied.

USES REQUIRING WRITTEN AUTHORIZATION

We will obtain your written authorization before using or disclosing your information for purposes that are not described in this notice and are not otherwise permitted or required by law.

You may revoke an authorization in writing at any time. Your revocation will not affect actions already taken in reliance on your authorization.

SUBSTANCE USE DISORDER RECORDS

To the extent that New Era Wellness receives or maintains substance use disorder patient records protected by 42 CFR Part 2, we will not use or disclose those records in civil, criminal, administrative, or legislative investigations or proceedings against you unless:

• You provide written consent; or
• The use or disclosure is authorized by a court order and subpoena as required by law.

ADDITIONAL FLORIDA PRIVACY PROTECTIONS

Florida law generally treats patient records and information disclosed during care as confidential.

We generally will not furnish patient records or discuss a patient’s medical condition with persons who are not involved in the patient’s care without written authorization, except when disclosure is permitted or required by federal or Florida law.

When Florida law provides greater privacy protection than federal law, New Era Wellness will follow the more protective law.

OUR RESPONSIBILITIES

New Era Wellness is required to:

• Maintain the privacy and security of your protected health information.
• Follow the duties and privacy practices described in the notice currently in effect.
• Provide you with a copy of this notice.
• Notify you promptly if a breach occurs that may have compromised the privacy or security of your information.
• Use or disclose your information only as described in this notice, as authorized by you in writing, or as permitted or required by law.

We will not use or disclose your information for purposes not described in this notice unless you authorize us in writing or the law permits or requires the use or disclosure.

CHANGES TO THIS NOTICE

We may change the terms of this notice.

Any revised terms may apply to all health information we maintain, including information created or received before the change.

The revised notice will be available upon request, at any physical clinic location operated by New Era Wellness, and on our website.

QUESTIONS, REQUESTS, OR COMPLAINTS

Contact the New Era Wellness Privacy Officer for:

• Questions about this notice.
• Medical-record requests.
• Requests to amend or correct records.
• Confidential-communication requests.
• Requests to restrict uses or disclosures.
• Requests for an accounting of disclosures.
• Privacy complaints.

Privacy Officer:
Sherezade Munoz, AP, DOM

Telephone:
(239) 245-1431

Email:
info@feelnewagain.com

Website:
www.feelnewagain.com